Program Manager – Digital

• Maintain consistent and highly successful delivery across all work streams
• Ensure that project teams are staffed with the desired and complementary skill sets needed to meet client expectations and deliverables
• Jointly manage performance of project team members (in conjunction with Account Executives, Portfolio Owners, and Discipline Leaders)
• Work with Operations to identify the right project team, and adapt as needed
• Provide regular status and financial reporting for the Leadership Team
• Manage account financials to balance program budgets and achieve or beat ‘as sold’ project margins
• Exceed client satisfaction expectations across complex engagements
• Motivate and retain a high performing and engaged project team
• Drive engagement transitions to grow revenue by client
• Identify new revenue opportunities through lateral selling, in partnership with the Account Executive to pursue and win new business
• Support the engagement solution’s process with SMEs in strategic accounts (new and existing)
• Contribute to the on-going improvement of the delivery process and methodology
Skills and Experience
• Proven Client relationship experience with large complex customers
• 8+ years overall experience in digital solution delivery
• 3+ years as a Project Manager/Program Director
• Experience / certification in Scrum or Scaled Agile
• Experience running medium to large scale global delivery programs with 20-30 people
• Experience managing and collaborating with global delivery teams
• Successful track record of growing client revenue
• Ability to lead a team
• Capability to multi-task and manage
• Strong interpersonal skills, written and verbal
• Ability to develop clear and detailed project plans
• Financial acumen and ability to work with spreadsheets and complex estimating tools and processes
• Adept problem-solver; ability to respond quickly and successfully to challenges as they arise

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